Refund and Returns Policy

🔹 Overview

At Net Solutions MYA, we are committed to delivering high-quality digital products that help IT professionals and organizations achieve measurable results. Since our products are intangible, downloadable items, our policy is designed to ensure fairness, transparency, and customer satisfaction while protecting the integrity of our digital assets.

🔹 Refund Eligibility

We offer refunds under the following conditions:

  1. Product Defect or Corruption
    • If a file is corrupted, incomplete, or cannot be accessed due to technical issues on our end, you are entitled to a full refund.
  2. Incorrect Product Delivery
    • If you received the wrong product (different from what you ordered), we will replace it or issue a full refund.
  3. Non-Functioning Digital Assets
    • If scripts, templates, or resources fail to work as described and our support team cannot resolve the issue within a reasonable time frame.

🔹 Non-Refundable Situations

We do not issue refunds in the following cases:

  • The product was successfully downloaded and accessed without technical issues.
  • Dissatisfaction due to “change of mind” after purchase.
  • Lack of sufficient technical knowledge to implement a product (all products include setup guides).
  • Failure to read product descriptions before purchase.

🔹 Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our support team within 7 calendar days of your purchase.
  2. Provide your order number, product name, and a description of the issue.
  3. Our team will investigate and respond within 3–5 business days.

🔹 Exchanges

If a product does not function as expected, our first step will always be to:

  • Provide updated or corrected files,
  • Offer alternative formats, or
  • Guide you with direct technical assistance.

Only if these options fail will we issue a refund.

🔹 Delivery of Products

  • All products are delivered via secure digital download links immediately after payment.
  • Download links remain available in your account dashboard for future access.
  • Please ensure that you have a stable internet connection and sufficient storage before downloading.

🔹 Our Commitment

We value your trust. Every toolkit is carefully built, tested, and documented before release. If you encounter an issue, our priority is to support you until the product works as intended.